At Speedos Shop, we take pride in providing high-performance swimwear and training equipment for competitive swimmers, coaches, and aquatic enthusiasts. While we strive for perfection in every product, we understand that sometimes returns or exchanges are necessary. Please review our policy below to ensure a smooth process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original condition with all tags attached
  • Original packaging must be intact
  • Proof of purchase is required

Note: For hygiene reasons, the following products are non-returnable unless defective:

  • Body Lotion
  • Body Wash
  • Aqua Gloves
  • Floatation Collars & Vests
  • Floats/Swim Aids

Return & Exchange Process

  1. Initiate Your Request: Email us at [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Wait for Authorization: Our team will review your request and email you a Return Merchandise Authorization (RMA) number within 2 business days.
  3. Package Your Items: Securely pack the items in their original packaging with the RMA number clearly visible on the outside.
  4. Ship Your Return: Send the package to:
    Speedos Shop Returns
    3963 Clifford Street
    Berkeley, US 94704
  5. Processing: Once received, we’ll inspect your items and process your refund or exchange within 5 business days.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
  • Original shipping fees are non-refundable.

Refund Information

Once your return is approved:

  • Timing: Refunds will be processed within 5 business days after we receive your return. Please allow 7-10 business days for the refund to appear in your account.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Exchanges: For size exchanges, we’ll ship the new item once we receive your return. Additional shipping charges may apply for international exchanges.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Speedos Shop Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Product Details:
– Item Name: [Product Name]
– Size: [Size if applicable]
– Color: [Color if applicable]
– Quantity: [Number of Items]

Reason for Return/Exchange: [Please specify]

Preferred Resolution: [Refund/Exchange for [specific product if exchanging]]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Contact Number]

Damaged or Defective Items

If you receive a damaged or defective item (including competition swimwear, tech suits, or training equipment):

  • Contact us immediately at [email protected] with photos of the damage/defect
  • We will arrange for a replacement or refund at no additional cost to you
  • In some cases, we may request return of the defective item for quality control purposes

International Returns

For our international customers (excluding some Asian and remote regions):

  • All return shipping costs are the responsibility of the customer
  • Please mark the package as “Returned Goods” to avoid customs charges
  • Original customs duties and taxes are non-refundable
  • Refunds will be issued in USD

For any questions about our returns policy, don’t hesitate to contact our customer service team at [email protected]. We’re here to help you focus on your performance in the water, not paperwork!